Frequently Asked Questions

• How does KENCOS produce hydrogen?

  The device produces hydrogen through an electrolysis process. An electric current passes through the electrolytic liquid in the tank, breaking it down into oxygen and hydrogen. The gases pass through a thin tube and are inhaled. The device produces approximately 8ml of hydrogen gas per minute.

• What materials are required to operate KENCOS?

  Electrolytic liquid is required to generate hydrogen. Flavor capsules add a pleasant inhalation experience but are not required for hydrogen production.

• How long does the battery last?

  After a full charge, the battery lasts approximately 40 minutes in hydrogen-only mode, and about 20 minutes in hydrogen with flavor mode.

• Does the device come with a warranty?

  Yes, the device comes with a 12-month warranty. Please keep your warranty card and proof of purchase.

• How can I check the battery level?

  Turn on the device by quickly pressing the power button three times. The button color indicates the battery level: Blue = 80% or above, Green = 20–80%, Red = below 20%.

• Are the ingredients in the flavor capsules safe?

  Yes, all ingredients in the flavor capsules are completely safe for consumption.

• How long does a flavor capsule last?

  Usage duration depends on the intensity and frequency of inhalations. One capsule lasts approximately 300 puffs.

• How long does a bottle of electrolytic liquid last?

  With five uses per day, five minutes each, the bottle lasts approximately 30 days.

• How much electrolytic liquid should I fill each time?

  Empty the old liquid and fill with the entire contents of the new bottle. Do not fill partially, to maintain the formula balance.

• Can pregnant women use KENCOS?

  Although hydrogen is safe to inhale, it is recommended to consult a doctor before use during pregnancy or breastfeeding.

• Is it safe to use the device around babies and young children?

  The device is not harmful to babies or children, but it is recommended to avoid using it in their presence to prevent imitation.

• How should I inhale correctly?

  Inhale at moderate intensity for a few seconds. In flavor mode, avoid inhaling too strongly to prevent overheating the capsule.

• I don't feel anything when inhaling. Is the device working?

  Hydrogen is tasteless and odorless. If bubbles form in the electrolysis tank, the device is working properly. Flavor capsules can be used for a more noticeable inhalation experience.

• What is the purpose of the black capsule?

  The black capsule acts as a blocker to prevent gas leakage in hydrogen-only mode. Do not use it in flavor mode.

• What happens if flavor mode is activated with the black capsule?

  The black capsule contains no liquid for heating. If activated in flavor mode, the device will automatically shut off.