Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. Items that have been used or are not in their original packaging will not be accepted.

How to Start a Return To start a return, please contact us at info@kencos-pro.com. If your return is accepted, we'll send you instructions on how and where to send your package.

Shipping Costs Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Refunds, Store Credit & Exchanges Once we receive and inspect your return, we'll notify you of the approval status. If approved, you can choose between:

A full refund to your original payment method
Store credit
An exchange for another item
Please note that refunds may take 5–10 business days to appear on your statement, depending on your bank or credit card company.

Non-Returnable Items Certain items cannot be returned, such as sale items, gift cards, or items marked as final sale.

Damages and Issues If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue.